UX Intensive Amsterdam 2012: Service Design Day Snapshot
Updated: 2012-05-31 18:44:06
: Work Ideas Events About Contact Search May 3, 2012 UX Intensive Amsterdam 2012 : Service Design Day Snapshot By Chris Risdon 0 Comments Last Thursday , April 5th , we capped off our four day UX Intensive training with the Service Design day . Jamin Hegemen lead the activity-packed day , introducing principles and methods designed to help organizations orchestrate cohesive cross-channel experiences for products and services . Just a couple of the highlights included developing service blueprints and mapping customer journeys . Much fun was had in the service prototyping portion , as participants used acting as a means of prototyping service experiences . nbsp Jamin lead the group through a full day that included introducing Service Design , understanding the flows of service systems ,